File a Claim

24/7 HOTLINE NUMBER: 1-800-333-2860

Office Phone



1101 Opal Ct, Suite 101, Hagerstown, MD 21740


Normal Hours


Visit Us

Monday-Friday: 9am – 5pm, Saturdays & Evenings: By appointment only

Frequently Asked Questions

What Kind of Turnaround Time Can I Expect for a Claim?

If you call the 24/7 Hotline, you may expect instant service. If you submit a claim through our form above or via email, you may expect a response during normal business hours from our office.

What is the ANPAC Five Star Claim ServiceSM?

Our Hotline is serviced by ANPAC Five Star Claim ServiceSM. We are part of the ANPAC family of insurance agents.

With ANPAC Five Star Claim ServiceSM, you can be sure that your premium dollars will buy the protection you need and the prompt, courteous service that you deserve. If you’ve suffered a loss, whether it’s from a minor fender-bender or a major house fire, the last thing you need to worry about is unnecessary delays or conflict with your insurance company.

Over ninety-nine percent of all ANPAC® customers who submitted a claim said they would recommend ANPAC to a friend. (Source: ANPAC closed claim survey December, 2010).

No one wants to think about being in an automobile accident, or having fire or storm damage destroy your home. But statistics show that for most of us, it’s not a matter of if, but when. ANPAC Five Star Claim Service is designed to provide assurance and confidence throughout the claims process. Our focus is on what you need and when you need it. ANPAC®’s commitment to excellence is not only revealed by our customer satisfaction ratings, but by independent rating organizations such as A.M. Best and Standard and Poor’s.

What Should I Do If This Is a True Emergency?

Call 911.

Kind Words from Our Clients

"I am so happy to work with a large enough company to give me all the services I am used to, but small enough that I can call my agent and get assistance immediately. They go above and beyond for clients, and I appreciate that so much!"

-Tammie Sayle Limoges

"Doug & Jennifer are great! I was able to compare my old policy with their quote (apples to apples). They are saving me $380 a year for farm & auto insurance!!"

-Valerie Jenkins Wimer

"We couldn’t be happier with Kelly and Doug!! They not only saved us money but they increased our coverage!! I would recommend their company to anyone needing insurance!! Thank you so much, both of you!!!" 

-Marcie Reynolds Trewhella

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